Canvas Support

Download the Getting Started With the SJC Canvas Guide

Canvas User Guides are accessible by visiting the Instructure website

Having Trouble? Submit a Help Desk Ticket

You can also visit the SJC Student Technology Guide

Google Chrome web browser is the best browser to use with Canvas 万人水果777最新版本To download Google Chrome, click

 Getting Started with Canvas

 All online courses follow dates specified in Self Service when you registered for classes. Please check the SJC course schedule for the exact date. Online students are expected to log in to on the first day of class.

Logging in to Canvas For the First Time

It is highly recommended to change your password to something other than the default after the first login to help protect you and your personal data. You can do this with the Password Recovery Tool

Default Student Login Information:

Student Username:

when logging into canvas, please ensure that you are using only your username and not your full sjc email address. 

For example for the email address, the Canvas username is jdparker01

Student Default Password:

sjcp + the last 4 digits of your student id number.

Note: You can find your ID number on your ID card or on your welcome letter from San Juan College.


Student Name: John A. Smith,

Student Social Security Number:万人水果777最新版本 123-45-6789

Student ID Number: 0000123

this students login information would be:

Username: jasmith89

Password: sjcp0123


Still can't log in? Check out the Password Recovery Tool

Canvas Dashboard:

when you log into your online course, you will see the course cards on your dashboard.

If your courses do not display:

  1. Click the “Courses” icon.
  2. Click the “All Courses” link.
  3. Click the star next to a course to add it to the Dashboard.

*Those courses with yellow stars are displayed on the Dashboard.*

San Juan College’s online courses are not self-paced.万人水果777最新版本 Each instructor has a schedule with assignment due dates that must be met. Online courses typically end on the last day of finals for the semester, however, there are some exceptions. See the SJC course schedule for that exact date each semester.

Submitting Assignments in Canvas

Online Readiness

  learning online is a great way to learn, but may not be the best option for everyone. here is a short questionnaire that will help you determine if online learning is a good fit for you. you will be asked questions that were developed after years of experience working with online students. to begin, click on the  link. when finished you will be given a number that when placed on the online readiness scale will give you an idea of how ready you are to learn online. if you get stuck or have further questions you can click on any of the connect tools listed at the bottom of this page.

Online Courses

万人水果777最新版本so you are interested in taking online classes at san juan college? great! we offer a variety of if you click on the online degree link you will be shown a list of the degree and certificate programs we offer, along with additional information and a primary contact for each program. if you are just interested in taking an online course click on the and you will be shown a list of the courses we are currently offering this semester. included on this page is a link to “more information” pages for most courses and the email address for each instructor.

Accessing the Online Student Orientation

 navigate to . you should see this login page:

Canvas login

  1. Use your SJC student login information to login to Canvas. If you need more information, please refer to the "Getting Started" Tab.
  2. On the left-hand side of the canvas page click on Dashboard then click on NSO-101-605

Canvas New Student Orientation card


万人水果777最新版本3. go through the orientation on canvas.

万人水果777最新版本smarterproctoring is where students take proctored exams. smarterproctoring is embedded in canvas courses and will appear on the left side course navigation when it is used in a course. there are several testing options for students: testing at the sjc teseting center, using an approved private proctor or testing center, and remote automated proctoring. smarterproctoring provides many resources for students using this platform to take exams:


TechSmith Relay Video Platform

techsmith relay is the san juan college video recording platform. all students have an  and can access it at with their san juan college username and password. videos are stored in the cloud and can easily be submitted in canvas. 

Instructions to submit videos in Canvas assignments: Student Submitted Video Assignment in Canvas

Canvas Video Tutorials




Canvas Mobile App



Getting Started with MindTap on Canvas:



Introduction to LockDown Browser for Canvas



Pearson’s MyLab & Mastering Registration Using Canvas:



Registering for Connect through Canvas – Deep Integration





Canvas Frequently Asked Questions




why do i get an “invalid username or password” error when i try to log into canvas?


  • Canvas accounts are created when you register for classes for the first time. If you have not registered for classes since 2013, your account will be created after you register.
  • If you are a dual credit student, your account will be created when you are accepted to San Juan College.
  • If you have had access to Canvas in the past, confirm that you are using the correct username and password. Passwords can be reset at: You should set your security questions, if you have not already done that so that you are able to reset your password in the future.
  • If you have confirmed your username and reset your password and are still unable to login, please create a ticket at


can i use canvas mobile apps for my entire course?


  • Canvas mobile apps do not have the same capabilities as the browser based version and you will not be able to do everything that you need to do.


why can’t i see my courses on the dashboard?


  • Ensure that you are in dashboard view by clicking the gear at the top right of the dashboard window. Select the “Course Cards” option. Only currently active courses are displayed by default.
  • If you are not seeing an active course (the course has already started), click on the Courses link in the blue global navigation pane on the left side of the screen. Then click the “All Courses” link. Active courses are at the top of the list, followed by past enrollments and then future enrollments. Any course listed under future enrollments has not started yet. The stars to the left of each course name control what appears on the dashboard. Gold stars are on the dashboard and white stars are not on the dashboard. Click a star to toggle between options.
  • If your courses has started and is grayed out on the courses list, your instructor has not yet published it. Please contact your instructor to find out when it will be published.
  • If your course does not appear in any of the lists, please put in a help desk ticket at


my assignment won’t upload, the cursor just spins.


  • Be sure that you are using Chrome, Safari, or Firefox as your browser. We have found that Internet Explorer and Edge do not consistently allow assignment uploads.


why can’t i see content (modules, pages, assignments, discussions, or quizzes) in my course?

TechSmith Knowmia Video Platform

 techsmith knowmia (formerly relay) is the san juan college video recording platform. all students have an  and can access it at with their san juan college username and password. videos are stored in the cloud and can easily be submitted in canvas. 

Instructions to submit videos in Canvas assignments: Student Submitted Video Assignment in Canvas